OtterText Logo
Request a Demo

Autopay Authorization Policy

OtterText Autopay Authorization Policy

Effective Date: December 1, 2024

This Autopay Authorization Policy (“Policy”) governs the automatic payment processes for the OtterText Service (“Service”), provided by Otter Technologies, Inc. (“OtterText,” “we,” “us,” or “our”). By using the Service, you (“Customer” or “you”) agree to this Policy, the Terms of Service, Privacy Policy, Acceptable Use Policy (AUP), and other referenced policies (collectively, the “Agreement”), accessible at https://ottertext.com/legal.

1. Authorization for Automatic Charges

You authorize OtterText to charge your credit card or other payment method on file for all fees associated with the Service, as outlined in your selected plan, sales order, or account billing page. This includes:

  • Monthly Service Fees: Charged at the start of each billing cycle for your subscription plan.
  • Overages: Additional fees for usage exceeding your plan’s limits (e.g., extra messages).
  • Pass-Through Charges: Third-party fees (e.g., carrier charges) passed through at cost.
  • Compliance Fees: Fees for resolving non-compliance issues, such as SHAFT audit resolutions ($200/hour, per the Terms of Service).
2. Auto-Refill Authorization

You agree to maintain a valid payment method on file for automatic charges to replenish your account balance. If your balance drops to $10 or below, OtterText will automatically charge your payment method to restore the balance. Key terms:

  • Default Recharge Amount: $100, unless you configure a different amount via your account’s billing settings.
  • Configurable Limits: You may set a custom recharge amount (e.g., $50, $200) through the billing dashboard, subject to minimums set by OtterText.
  • Frequency: Auto-refill charges occur as needed to maintain a balance above $10, based on your usage.
  • No Refunds: All auto-refill charges are non-refundable, even for unused balances or account termination.

You are responsible for ensuring sufficient funds and updating payment information. Failure to maintain a valid payment method may result in account suspension or termination, as outlined in the Terms of Service.

3. Payment Method Updates

You must update your payment method promptly if it becomes invalid (e.g., expired card, declined charges). Updates can be made via the billing section of your account dashboard. OtterText is not liable for service interruptions due to invalid payment methods.

4. Billing Disputes

To dispute an auto-refill or other charge, contact OtterText at support@ottertext.com within 60 days of the charge, providing a detailed explanation. You must pay undisputed amounts during dispute resolution. No refunds will be provided, but credits may be issued at OtterText’s discretion for verified errors, per the Terms of Service.

5. Revocation of Authorization

You may revoke this autopay authorization by canceling your account, as described in the Terms of Service (Section 8.2). Cancellation takes effect at the end of the billing cycle, and no refunds will be provided for prior charges. Revocation does not relieve you of liability for outstanding fees.

6. Updates to Policy

OtterText may revise this Policy at any time, with changes posted at https://ottertext.com/legal. Continued use of the Service after changes constitutes acceptance.

7. Contact Information

Otter Technologies, Inc.
4845 Pearl East Cir Ste 118, PMB 56603
Boulder, Colorado 80301-6112
Email: support@ottertext.com