FAQ

No, SMS and MMS messages have different pricing. SMS typically ranges from $0.05 to $0.006 per message, while MMS ranges from $0.09 to $0.02. The higher cost for MMS is due to its longer message lengths (up to 1600 characters) and the ability to include multimedia content.

Outbound messages are those that you or your business sends to a customer. Inbound messages are replies or inquiries that you receive from a customer.

Yes, we specialize in working with SHAFT industries (alcohol, tobacco, firearms). We helped establish the guidelines to ensure compliance, and we guarantee approval when you work with one of our experts.

When you create your account, we assign you a 10-digit textable local number. If you'd like to upgrade to a custom number or a short code, please contact our sales team for assistance.

Pricing for dedicated short codes starts at $1000/month with a 6-month minimum contract. Enterprise clients sending over 500,000 texts per month may qualify for discounted pricing. Please contact our sales team for more details.

For the Lite plan, the cost to register a 10DLC number is $100. For all other plans, it’s $50.

Yes, we charge $0.003 per number for scrubbing contact lists to remove landlines. Please note that you cannot upload lists of clients who have not opted in. It's best to transfer your list from another provider to OtterText to upload it properly.

Yes, you can upgrade your plan at any time. Simply contact us to make changes to your current plan.

There are no contracts or setup fees required. You can use OtterText on a month-to-month basis with no long-term commitment.

Yes, we offer special pricing for nonprofits. Please reach out to our sales team for more information.

The Lite plan has limited features, while all other plans include access to our premium features.

Yes! Support is included in the plan cost. The level of support you receive is based on the plan you select at signup.

If you exceed your text message limit, you will be charged an overage fee, which is based on the additional messages you send. Please refer to your plan for specific details on overage pricing.

Yes, OtterText supports international texting. However, international rates may vary based on the recipient's location. Please contact support for detailed international pricing information.

Yes, OtterText provides automation features that allow you to schedule and automate your SMS and MMS campaigns. You can set up triggers, delays, and personalized messages to ensure your campaigns run smoothly.