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Inbox

Streamline Conversations and Drive Sales

OtterText Inbox helps you manage real-time conversations across text, social, and email in one unified platform. Engage instantly with customers, convert leads, and stay responsive, whether on desktop or mobile.
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79%
of consumers expect real-time responses when engaging with a business online.
21x
more likely to convert a lead if you reply in 5 minutes or less.
76%
of customers prefer texting over email or phone calls for quick support.

real-time engagement

Stay Connected and Convert More Leads, Instantly

OtterText Inbox lets you engage with customers in real time, ensuring no opportunity is missed. Send direct messages to individuals or groups, automate responses, and manage conversations efficiently, all in one place.

Lead Management

Organize, Assign, and Track Leads Effortlessly

Manage all your leads in one place with OtterText Inbox. Automatically funnel all inquiries into a unified inbox, ensuring you can easily track conversations and follow up on every opportunity. Assign conversations to team members for a personalized follow-up approach, use smart tags to organize and prioritize conversations, and view detailed customer information, including purchase history, all in one place.

AI Tools

Enhance Efficiency with AI-Powered Replies and Automations

With OtterText Inbox, speed up response times and maintain a personal touch with AI-powered suggestions and automated messages. This boosts your team's productivity and ensures timely responses to every lead. AI-powered suggested replies handle frequently asked questions or common requests instantly. Automated messages for bookings, FAQs, and follow-ups keep customers engaged 24/7, while auto-responders for off-hours ensure customers always feel heard.

Stay on Top of Conversations, No Matter Where You Are

Never miss an opportunity—receive real-time notifications via mobile, email, or your OtterText dashboard. Whether you're at your desk or on the go, be the first to respond and close more sales.

AI Tools

Easily Collect Reviews and Boost Your Local Presence

With OtterText Inbox, you can send Google Review requests directly to customers, encouraging feedback and increasing your visibility on local search results. Collect reviews effortlessly and improve your online reputation—all from the same inbox where you're managing your conversations.

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Seamless Connections with Your Business Tools

OtterText Inbox integrates effortlessly with your CRM, POS, scheduling, and eCommerce systems, making it easier to track customer interactions and automate key workflows. A unified inbox consolidates all webchat, SMS, and social messages, and syncs customer data with your eCommerce platform, POS system, and marketing tools. Automate workflows for lead follow-ups, appointment reminders, and more.

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Additional Features

Enhance your Webchat experience with these powerful tools designed to improve communication and streamline operations.
Response Templates
Save time with pre-built replies for common questions, bookings, and promotions.
File Attachments
Easily send invoices, receipts, or product images directly through the inbox.
Lead Assignment
Distribute conversations among team members for personalized follow-ups and better collaboration.
Smart Tagging & Sorting
Automatically categorize conversations and assign specific team members to manage them.
Branded Experience
Tailor your chat widget to match your business’s brand, ensuring a consistent and professional experience for your customers.
Customer Insights
View key customer information like purchase history, activity, and custom tags—all in one place.