Convert Website Visitors into Customers
Engage customers in real-time, capture leads, and follow up effortlessly with AI-powered suggestions and real human connections. OtterText Webchat keeps conversations going, from questions to bookings, for a seamless experience.
Streamline Lead Conversion with a Unified Inbox
Automatically funnel all webchat inquiries into a single, centralized inbox for easy tracking and follow-up. Respond via text, ensuring no lead gets overlooked. Use smart tags and assignments to delegate leads to the right team members for a seamless workflow.
✔ Organize conversations with custom tags and keyword-based sorting.
✔ View customer history, including purchase data when integrated.
Speed Up Responses with Smart AI Suggestions and Automations.
Enhance efficiency with AI-powered writing assistance that helps you respond faster and maintain a professional, on-brand tone. Use automated messages and smart replies to engage customers instantly.
✔ Auto-responders during off-hours to manage expectations
✔ Custom AI prompts to enhance customer interactions
Tailor Your Webchat & Stay Notified Anywhere on the Go
Never miss an opportunity—receive real-time notifications via mobile, email, or your OtterText dashboard. Whether you're at your desk or on the go, be the first to respond and close more sales.
✔ In-dashboard alerts for real-time lead tracking
✔ Faster response times = higher conversion rates
Seamless Integrations & Mobile Access
Sync OtterText Webchat with your favorite CRM, scheduling tools, and business software all in one place.
✔ Unified inbox to track all webchat, SMS, and social messages in one place
✔ Sync customer data with eCommerce, POS, and marketing tools
✔ Automate workflows for lead follow-ups and appointment confirmations