Convert Website Visitors into Customers

Engage customers in real-time, capture leads, and follow up effortlessly with AI-powered suggestions and real human connections. OtterText Webchat keeps conversations going, from questions to bookings, for a seamless experience.
79%
of consumers expect real-time responses when engaging with a business online .
76%
of customers prefers texting over email of phone calls for quick questions and support.
21x
more likely to convert a lead if your reply in 5 min compared to those that wait an hour.

real-time engagement

Webchat: Connect Instantly & Convert More Leads

Don't let potential customers slip away. OtterText Webchat enables instant engagement, helping your team answer questions, schedule appointments, and close deals before visitors leave your site.

Lead Management

Streamline Lead Conversion with a Unified Inbox

Automatically funnel all webchat inquiries into a single, centralized inbox for easy tracking and follow-up. Respond via text, ensuring no lead gets overlooked. Use smart tags and assignments to delegate leads to the right team members for a seamless workflow.

AI Tools

Speed Up Responses with Smart AI Suggestions and Automations.

Enhance efficiency with AI-powered writing assistance that helps you respond faster and maintain a professional, on-brand tone. Use automated messages and smart replies to engage customers instantly.

Tailor Your Webchat & Stay Notified Anywhere on the Go

Never miss an opportunity—receive real-time notifications via mobile, email, or your OtterText dashboard. Whether you're at your desk or on the go, be the first to respond and close more sales.

Integrations

Seamless Integrations & Mobile Access

Sync OtterText Webchat with your favorite CRM, scheduling tools, and business software all in one place.

Additional Features

Enhance your Webchat experience with these powerful tools designed to improve communication and streamline operations.
Response Templates
Save time with pre-built replies for common questions, bookings, and promotions.
File Attachments
Easily send invoices, receipts, or product images directly through the inbox.
Lead Assignment
Distribute conversations among team members for personalized follow-ups and better collaboration.
Smart Tagging & Sorting
Automatically categorize conversations and assign specific team members to manage them.
Branded Experience
Tailor your chat widget to match your business’s brand, ensuring a consistent and professional experience for your customers.
Customer Insights
View key customer information like purchase history, activity, and custom tags—all in one place.