Enhance Guest Experiences with Peer-to-Peer SMS
From booking confirmations to concierge services, SMS provides a direct, real-time communication channel between hospitality businesses and guests. Whether you're managing a luxury hotel, tour company, or a fine dining restaurant, OtterText ensures smooth guest interactions and better customer experiences..
Bulk Campaigns
Bulk Messaging for Promotions & Special Offers
Use SMS to promote seasonal discounts, event packages, or last-minute availability. Whether you’re offering a weekend getaway special at your resort, a private dining experience, or a travel package, bulk messaging helps you increase bookings instantly. SMS promotions ensure guests never miss an exclusive deal.
Deliver Personalized Service with Real-Time Messaging
Guests expect instant support when traveling or staying at a hotel. With OtterText’s Smart Inbox, you can handle reservation inquiries, room service requests, valet notifications, and event RSVPs in real-time. Ensure every guest receives the personalized service they expect, all from one centralized inbox.
Send Timely Reminders & Service Updates
Automated SMS ensures guests receive confirmations, reminders, personalized follow-ups, and even cart abandonment notifications at the right time. Whether it’s checking in, booking a spa treatment, scheduling airport transport, or completing a reservation, OtterText helps keep guests informed and engaged.
REVIEWS
Get More 5-Star Reviews & Build Your Reputation
Automate review requests after stays, dining experiences, or event visits to increase Google and TripAdvisor ratings. Use AI-generated responses to engage with feedback and enhance your brand’s online presence.
Webchat & Lead Capture for Hospitality Businesses
Use webchat, QR codes, direct integrations, and SMS keywords to capture leads and turn inquiries into reservations. Whether a potential guest is asking about room availability, event services, or travel packages, fast responses lead to more confirmed bookings.
AI Tools
AI-Powered Guest Engagement & Concierge Services
OtterText simplifies hospitality communication so you can provide seamless service.
Integrations
Connect to Your Favorite Hospitality Platforms
While OtterText may not directly integrate with all hospitality services, you can explore our list of existing integrations or easily connect your software via Zapier. Need a custom integration? We’re happy to work with you to create a tailored solution for your business needs, ensuring seamless reservations and enhanced guest communication.
ADDITIONAL FEATURES
Attract, convert, and re-engage clients.
Learn about every advantage you get when you sign up for OtterText
