Drive In-Store Sales & Engage Customers with SMS Marketing
From flash sales to VIP promotions, text messaging ensures direct, high-impact communication with your customers. Whether you’re promoting a seasonal clearance event, new product launch, or exclusive member discount, OtterText helps you engage customers and keep them coming back.
Bulk Campaigns
Announce Sales & Exclusive Deals Instantly with SMS
Use SMS to promote limited-time discounts, new arrivals, and exclusive VIP perks. Whether you’re offering a storewide sale, buy-one-get-one promo, or loyalty program update, SMS ensures your message gets seen and acted on quickly.
Smart Inbox for Customer Service & Order Inquiries
Customers expect fast and convenient support when shopping. With OtterText’s Smart Inbox, you can handle product inquiries, order confirmations, curbside pickup alerts, and loyalty program questions in real-time, ensuring a seamless customer experience.
Segmentation
Send Personalized SMS Based on Shopping Behavior
Segment your customers based on past purchases, shopping frequency, and preferences to send exclusive offers and product updates that drive repeat business. Reward loyal customers with early access to sales or bring back inactive customers with a special discount.
REVIEWS
Get More 5-Star Reviews & Improve Your Reputation
Send automated review requests after purchases to boost online ratings and increase customer trust. Use AI-powered responses to engage with customer feedback and improve search rankings for your store.
Webchat & Lead Capture for Retail Stores
Use webchat, QR codes, direct integrations, and SMS keywords to capture leads and convert them into paying customers. Whether a shopper is asking about store hours, product availability, or exclusive discounts, fast SMS responses help secure more purchases.
Send Follow-Ups & Offers to Re-Engage Customers
With automated SMS, you can keep your customers coming back by sending timely reminders and exclusive offers. Stay top-of-mind and motivate shoppers to return. Plus, recover lost revenue through abandoned cart automation to boost your bottom line.
AI-Powered Retail Engagement & Customer Support
OtterText simplifies retail communication so you can focus on delivering great shopping experiences.
Integrations
Seamless Integrations with POS & E-Commerce Platforms
OtterText integrates with leading platforms like Zapier, Shopify, Square, Clover, Lightspeed, Celerant, and BigCommerce, enabling you to sync customer data, automate promotions, and improve the overall shopping experience. Need a custom integration? We've fast-tracked numerous tailored solutions for various industries—just ask!
ADDITIONAL FEATURES
Attract, convert, and re-engage clients.
Learn about every advantage you get when you sign up for OtterText
