Common Questions

Have a specific question? Please contact support here.

When firearm brands submit 10DLC paperwork on our platform without first undergoing an audit by Otter, the failure rate is 99.9%. However, since January 2024, our success rate has been 100% approval for brands that follow our detailed guide and complete an audit with a team member.

Submitting your registration without our approval will likely result in a denial, requiring an appeal. If you skip our audit and get declined, the fee for resubmission and appeal is $100.

But don’t worry – this isn’t the end of the road. We've developed a proven strategy to overcome these challenges. Our approach includes providing comprehensive screenshots and detailed instructions to the campaign registrars, guiding them on how to audit our clients' websites correctly. We also request a human review for the second audit. Thanks to these interventions, we boast a 100% success rate in getting our clients approved on their second attempt, usually within three days. This success highlights our commitment to ensuring a smooth 10DLC registration process for our clients.

Absolutely! We are here to help you via phone, email, SMS, and live chat. Phone and chat support are available weekly from 9 AM - 5PM EST. Our support email is monitored 24 hours a day and typically responds within two hours. Support is completely free.

Yes. All inbound and outbound messages count as an SMS.

We have non-profit pricing available, please contact our sales team here

There are no contracts and setup fees range from $50-$250 for 10DLC compliance, website setup and more.

You can upgrade at any time.

Two months free when paying annually.

Pricing starts at $1000 / month for a 6-month minimum contract. Enterprise clients can get better when sending over 500,000 texts a month. For SMS short-code pricing, please contact our sales team here.

We assign you a 10-digit textable local number when you create your account. You will not be texting from your personal phone number if you would like to upgrade to a custom number or short code contact sales for upgrading.

Outbound messages are messages that you or your business sends to a customer. Inbound messages are inquiries and replies that you may receive from a customer.

All of our most popular features, like mobile coupons, contests, reviews, drip messages, and file attachments, are included free of charge! There is an additional cost for MMS messages and our Social Profiling feature.

No. SMS messages are one credit and are capped at 160 alphanumeric characters. MMS messages feature longer message lengths (up to 1600 alphanumeric characters) as well as added images, GIFs, or video.

SMS messages are text-only messages that can have up to 160 characters. MMS messages can contain up to 1600 characters and include an image, video, or gif.